Refund Policy

Digital Goods & Virtual Items

All digital items — including cosmetics, avatars, badges, eggs, incubators, and VybeCoins — are non-refundable once delivered to your account.

• Digital items have no monetary value.
• They cannot be exchanged for cash or credit.
• They cannot be transferred between accounts.

Subscriptions

Subscription payments are handled by the App Store or Play Store. Refunds must be requested directly through your device's store provider.

Accidental Purchases

If you believe a purchase was made in error, contact our support team within 24 hours. We may offer a one-time courtesy refund for unused items at our discretion.